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Customer services

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Showing 50 books

This Is Service Design Methods

This Is Service Design Methods

by Adam Lawrence
Ksh 7,200
Unlocking the Customer Value Chain

Unlocking the Customer Value Chain

by Greg Piechota
Ksh 4,500
Handbook of CRM

Handbook of CRM

by Adrian Payne
Ksh 12,100
Empathy In Action

Empathy In Action

by Dr. Natalie Petouhoff
Ksh 4,150
Effect of problem based learning with metacognitive scaffolding on achievement in sociology, problem solving ability and social skills among students

Effect of problem based learning with metacognitive scaffolding on achievement in sociology, problem solving ability and social skills among students

by H B Jinto
Ksh 10,600
Sponsorship: For a Return on Investment

Sponsorship: For a Return on Investment

by Guy Masterman
Ksh 36,000
Toxic Client

Toxic Client

by Garrett Sutton
Ksh 2,500
A Practical Guide to CRM

A Practical Guide to CRM

by Janice Reynolds
Ksh 8,500
The Internet and the Customer-Supplier Relationship

The Internet and the Customer-Supplier Relationship

by Stefano Ronchi
Ksh 6,300
Tourist Customer Service Satisfaction

Tourist Customer Service Satisfaction

by Francis Noe
Ksh 28,800
Customer Relationship Management in the Digital Age

Customer Relationship Management in the Digital Age

by G. Shainesh
Ksh 37,800
Designing Service Excellence

Designing Service Excellence

by Brian Hunt
Ksh 15,100
Mastering the Virtual Sale

Mastering the Virtual Sale

by Kerry Johnson
Ksh 4,100
Customer-Committed

Customer-Committed

by Mathias Weber
Ksh 10,800
Customer Relationship Management

Customer Relationship Management

by Adrian Payne
Ksh 11,900
Electronic Customer Relationship Management

Electronic Customer Relationship Management

by Jerry Fjermestad
Ksh 10,100
Customer Is King: How to Exceed Their Expectations

Customer Is King: How to Exceed Their Expectations

by Robert Craven
Ksh 2,900
Consumer Services and Economic Development

Consumer Services and Economic Development

by Colin C. Williams
Ksh 11,200
Electronic Customer Relationship Management

Electronic Customer Relationship Management

by Jerry Fjermestad
Ksh 39,600
Customer Relationship Management

Customer Relationship Management

by G. Jason Goddard
Ksh 27,900
Building Integrations with Mulesoft

Building Integrations with Mulesoft

by Diane Kesler
Ksh 8,650
101 Activities for Delivering Knock Your Socks Off Service

101 Activities for Delivering Knock Your Socks Off Service

by Ann Thomas
Ksh 5,200
Ten Principles Behind Great Customer Experiences, The

Ten Principles Behind Great Customer Experiences, The

by Matt Watkinson
Ksh 3,800
A Practical Guide to CRM

A Practical Guide to CRM

by Janice Reynolds
Ksh 30,600
Lean Customer Development

Lean Customer Development

by Cindy Alvarez
Ksh 5,750
Superior Customer Value

Superior Customer Value

by Art Weinstein
Ksh 36,000
Successful Customer Service

Successful Customer Service

by Pauline Rowson
Ksh 2,350
Customer Care Excellence

Customer Care Excellence

by Sarah Cook
Ksh 6,450
Customer-Dominant Logic

Customer-Dominant Logic

by Karsten Hadwich
Ksh 16,200
The Post-Pandemic Business Playbook

The Post-Pandemic Business Playbook

by Ofer Mintz
Ksh 5,400
Hug Your Customers

Hug Your Customers

by Jack Mitchell
Ksh 2,350
Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition

by Robert Bacal
Ksh 3,050
Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

by Gerald Michaelson
Ksh 3,950
People in Delivery

People in Delivery

by Shalini Vallepur
Ksh 2,350
Indispensable

Indispensable

by Joe Calloway
Ksh 5,200
A diamond in the rough

A diamond in the rough

by Steven Van Belleghem
Ksh 5,400
CRM For Dummies

CRM For Dummies

by Lars Helgeson
Ksh 3,950
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

by Chris O’Hara
Ksh 5,750
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

by David Solnet
Ksh 7,600
The Experience

The Experience

by Brian Church
Ksh 3,800
The Customer Success Professional's Handbook

The Customer Success Professional's Handbook

by Ashvin Vaidyanathan
Ksh 4,300
The New Customer Experience Management

The New Customer Experience Management

by Ivaylo Yorgov
Ksh 6,300
Customer Experience Management for Water Utilities

Customer Experience Management for Water Utilities

by Peter Prevos
Ksh 18,000
Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself

by Di McLanachan
Ksh 2,000
Celebrity Service Superstars

Celebrity Service Superstars

by Geoff Ramm
Ksh 2,700
The World of Customer Service

The World of Customer Service

by Pattie Gibson
Ksh 16,150
Information Obligations and Disinformation of Consumers

Information Obligations and Disinformation of Consumers

Ksh 25,200
Superfans

Superfans

by Pat Flynn
Ksh 3,800
Designing Complaint Handling And Service Recovery Strategies

Designing Complaint Handling And Service Recovery Strategies

by Jochen Wirtz
Ksh 1,600
The Values Economy

The Values Economy

by Alan Williams
Ksh 2,700

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